Privacy Policy
Last updated: 2025-01-01
Overview
We process minimal personal data to operate our voice-over courses and support services. We do not sell your data.
Scope and Applicability
This policy applies to our website, learning materials, student portals, and customer support for individuals in Canada. It explains what we collect, why we collect it, how we secure it, and your choices under Canadian privacy law (including PIPEDA where applicable).
Data We Collect
- Account data: name, email, login time
- Preferences: contrast mode, favorites, cart (stored locally in your browser)
- Support messages: content you send via forms
Collection Contexts
We collect account data when you create or access your learning account. We log minimal technical events to secure sessions and troubleshoot issues.
Preferences are stored in your browser using Cookies or LocalStorage to avoid storing them on our servers.
Support messages are collected when you voluntarily contact us to resolve inquiries.
Legal Bases and Purposes
Why we process your data
We process personal data to deliver and improve our courses, authenticate accounts, provide support, and maintain service security and reliability.
Our legal basis is your consent (for preferences and optional cookies) and legitimate interests (to operate and secure the service). Where consent is the basis, you may withdraw it at any time through your browser settings or by contacting us.
Use of Cookies
Cookies and localStorage power essential functionality like theme choice, favorites, and cart persistence.
Your Cookie Choices
You can clear or block cookies in your browser. If you block essential cookies, some features may not work as intended.
We use only essential and preference cookies. We do not use third-party advertising cookies.
Retention
How long we keep data
Account data is retained while your account is active and for a short period after closure to meet security and audit requirements.
Preferences stored locally remain until you clear your browser storage.
Support messages are retained only as long as needed to resolve your inquiry and for limited audit purposes.
Sharing
When we share your data
We do not sell personal data. We may share limited information with service providers that support hosting, security, and analytics, bound by confidentiality and data protection obligations.
We may disclose information if required by law or to protect the rights, property, or safety of our learners and platform.
Security
How we protect your data
We apply access controls, encryption in transit, and least-privilege practices. We monitor for unusual access patterns and regularly review security configurations.
No system is perfectly secure. If we detect an incident that affects your data, we will assess and, where required, notify you and authorities.
International Transfers
Storage locations
Services we use may store or process data outside your province or outside Canada. We require appropriate safeguards for any cross-border processing consistent with Canadian privacy principles.
Children
Under 13
Our services are not directed to children under the age of 13. If you believe a child provided us personal information, contact us and we will delete it.
Your Rights
You can request access, correction, or deletion of your data. Contact [email protected].
How to exercise your rights
To exercise your rights, include your account email and a description of your request. We may ask for additional verification to protect your account.
We will respond within a reasonable timeframe in accordance with applicable Canadian privacy laws.
Changes to this Policy
How we update
We may update this policy to reflect product, legal, or operational changes. Material changes will be highlighted on this page with a new effective date.
Contact
How to reach us
Definitions
Key terms used in this policy
Personal data: Any information relating to an identified or identifiable individual.
Processing: Any operation performed on personal data such as collection, storage, use, disclosure, or deletion.
Cookies: Small text files placed on your device by a website to store information.
LocalStorage: Browser-based key-value storage that persists across sessions until cleared.
Service provider: A third party that processes data on our behalf to support the service.